For emergencies contact 911
Non-Emergency line at Hanover County Sherriff should be used for noise complaints, traffic, suspicious persons, unlicensed soliciting, etc.
Non-Emergency Dispatch: 804-365-6140 soinq@hanovercounty.gov
For service requests (townhome maintenance, landscaping, damaged common area structures (pool, clubhouse, playground, etc.) submit a service request at https://home.acswest.org/community/requests
For general inquiries select requests and make a general inquiry at https://home.acswest.org/community/requests
Report a declaration or architectural violations
Questions about HOA regulations
Problems accessing HOA accounts
Questions about pool
Any other general inquiry
If you are unable to log into the portal you may email ACS West at chad@acswest.org
Board of Directors & Governance
Giles HOA Board members serve as volunteer community officers. Official meeting schedules, agendas, and approved meeting minutes are published in the Homeowner Portal under the document archive.
To ensure all formal requests, records, and correspondence are logged securely, please submit inquiries through the Homeowner Portal or reach management at ACS West.
Direct Board Inquiry: If your request specifically requires a direct response from the Board, you may email us directly at GilesHOA@gmail.com.