Contact/Report an Issue

For emergencies contact 911

Non-Emergency line at Hanover County Sherriff should be used for noise complaints, traffic, suspicious persons, unlicensed soliciting, etc.
Non-Emergency Dispatch: 804-365-6140 soinq@hanovercounty.gov

For service requests (townhome maintenance, landscaping, damaged common area structures (pool, clubhouse, playground, etc.) submit a service request at https://home.acswest.org/community/requests

For general inquiries select requests and make a general inquiry at https://home.acswest.org/community/requests

• Report a declaration or architectural violations

• Questions about HOA regulations

• Problems accessing HOA accounts

• Questions about pool

• Any other general inquiry

If you are unable to log into the portal you may email ACS West at chad@acswest.org

Board of Directors & Governance

Giles HOA Board members serve as volunteer community officers. Official meeting schedules, agendas, and approved meeting minutes are published in the Homeowner Portal under the document archive.

To ensure all formal requests, records, and correspondence are logged securely, please submit inquiries through the Homeowner Portal or reach management at ACS West.

Direct Board Inquiry: If your request specifically requires a direct response from the Board, you may email us directly at GilesHOA@gmail.com.